It is a challenging task to run an e-commerce website during this pandemic period irrelevant if it is small-scale or large-scale. Websites can come with many responsibilities like adding products, updating information, managing promotions, customer service, and handling shipping. Professional Virtual Assistant Services are trying to focus on the growth of your business. Some tasks that an intelligent virtual assistant can handle are:
- Update the store with the latest technologies
- Modify pricing information
- Provide customer satisfaction
- Handle the shipping process
- Manage exchanges and returns
- Process the orders efficiently
- Work on promotions
- Finances management
Order processingAn intelligent Virtual Assistant can add significant changes to online stores. Some of them are:
- Getting the orders ready
- Order Entry
- Tracking the order
- Setting up shipments
- Send invoices to customers
Stock and Inventory ManagementThis is very critical for the stores to be updated if the inventory has sufficient products in stock or not. The tasks handled by the Virtual Assistant in this section are:
- Keep the inventory updated to know if there are sufficient products or not
- Addition of new inventory
- Update product lists
- Manage products categories
- The latest stock information must be updated
- Maintain a record of ordered items
- Send notification if the stocks are lower
Handling Returns and ExchangesVirtual assistants can communicate with the customers to know if they are satisfied with your products and services. They can provide returns, refunds, and exchanges if needed.
- Better Communication skills
- Experts in providing customer service
- Organizing an e-commerce store
- Tracking order details
Customer ServicesIt is essentially important to connect with your customers and be available for them every time this can be done by virtual assistants.
- Quick responses to customer query through Email, text, or phone.
- Resolve customer issues and complaints
- Look for opportunities to improve conversion rates
- Engage with potential customers regularly
- Respond to positive and negative reviews
Maintain Online StoreSetting the website is not enough the owners are always worried about updating it with the recent trends. This is where the virtual assistant’s skills will help:
- Update pricing information on the product pages
- Update or change the content of your website’s products and services
- Add or remove the product lists
- Find broken links on the website
- Use SEO strategies in the content
- Optimize the website for faster page loads
- Resolve server issues to run the website smoothly
Market ResearchVirtual personal assistant services can help in conducting market research for your business and give valuable insights for the business.
- Product Research
- Target Customer Research
- Competition Research
- Keyword Research
Online Marketing TasksHaving the right marketing strategies can bring a great change in conversion rates and organic traffic. Some common online marketing things that virtual assistant is:
- Including articles, videos, blogs, and posts with SEO strategies that can generate sales
- Schedule social media blog and posts content
- Engage more audience with the updated content
- Promote the business by managing social platforms
- Tracking the posts and their influence on the audience
- Content can help in gaining potential customers
- Advertising the brand on other platforms to get organic traffic
Advantages of Using Virtual Assistant
- An E-Commerce virtual assistant can help in organizing the website without any challenges. They allow businesses to plan and organize their online stores. Virtual assistants are good at multitasking and can easily handle your inventory.
- It is a professionally trained individual that can work on job data entry and making spreadsheets. All it asks is information the rest it can optimize on its own.
- They are also SEO experts which means they can integrate keywords to gain more traffic.
- Profit earning is an essential part of online business. An efficient virtual assistant can handle different roles of the website like communication, finances, order tracking, optimization, and many more.